Covid 19 Policy

education team

“We have been working hard to ensure measures are in place to protect our staff and visitors. We want our visitors to enjoy their time with us in a safe and clean environment. Please see the measures we have taken to prevent the spread of Covid-19 below.”

Ian Wallace, QHF Partner

General Precautions

We have been working hard to ensure measures are in place to protect our staff and visitors. We want our visitors to enjoy their time with us in a safe and clean environment. Please see below the measures we have taken to prevent the spread of Covid 19.

Online booking

We introduced an online booking system to help us monitor capacity levels and to ensure we never go above our limit. This gives our visitors peace of mind knowing that there will be ample space for social distancing and that it will never become over-crowded.

Cleaning

Strict cleaning measures are in place every day to ensure surfaces are sanitised and safe.

Face coverings

We require face coverings to be worn in all indoor areas, unless exempt. Face coverings may be removed when seated in the Nectary Restaurant, Play Hive Café and in all outside areas.

Sanitiser

Hand sanitiser is available at the entrance to all buildings and at the Nectary Restaurant and at the entrance to the toilets.

Signage

Clear signage is in place reminding visitors to wash/sanitise their hands, to wear face coverings, and to practice social distancing.

Check-in

QR codes are placed at relevant places throughout the attraction as well as paper records for those without the Track and Trace app.

Education Programme

We have amended our daily programme to ensure we abide by government regulations. In some cases, we have had to suspend certain activities until we are able to run them again.

Shop

  • Sanitiser available on entry.
  • Markers on floors to with help social distancing.
  • Display units spaced well to allow for safe and easy movement through the shop.
  • Screens at till points.
  • Staff do not handle customers’ purchases. Barcodes are scanned and they are handed a bag to pack their items themselves.
  • All staff wear face coverings, unless exempt.

Restaurant

  • Sanitiser available on entry.
  • Well-spaced tables.
  • Tables and chairs cleaned after each use and signage placed on table to inform visitors it is clean and safe to use.
    Well-ventilated.
  • Screens at till point.
  • Orders taken at the till, but then all food and drink served to the tables to prevent people waiting for items around the till area.
  • The usual strict food hygiene measures in place.
  • All staff wear face coverings, unless exempt.

Play Hive

  • Sanitiser available on entry.
  • Well-spaced tables.
  • Tables and chairs cleaned after each use and signage placed on table to inform visitors it is clean and safe to use.
    Well-ventilated.
  • Screens at till point
  • Orders taken at the till, but then all food and drink served to the tables to prevent people waiting for items around the till area.
    The usual strict food hygiene measures in place.
  • All staff wear face coverings, unless exempt.
  • Soft play area mist sprayed with sanitiser twice a day.
  • Capacity limits in place to prevent over-crowding.

Education/Daily Activities

  • Social distancing in place on the guided talks and tours (eg. well-spaced chairs).
  • Face coverings worn by staff and visitors while indoors.
  • Capacity limits in place to prevent over-crowding.
  • Chairs cleaned after each use.
  • Sanitiser placed at entrance to activity areas.